Premises

In evaluating our business partners needs, both logistically and in response times, we chose a site that is equidistant to both State Highway 2, Hutt Valley and State Highway 1, Porirua. This affords quick and easy access to both of the above locations and also affords prompt responses to Wellington Central. Paradise Powers area encompasses from the top of the Rimutaka Ranges across to Pukerua Bay, Porirua, the Hutt Vallery and Wellington City.

Larger contracts take our contractors anywhere in New Zealand.

Logistics / Response

Paradise Power has strategically rostered its staff within Wellingtons three main regions, being Porirua, Wellington CBD and the Hutt Valley, to allow better utilisation of our resources and ensure a prompt and rapid response to any incident. These operators are rostered 24/7 ensuring full coverage at all times. When jobs are received, we analyse the requirements of the task paying particular attention to the following:

• Hazards.
• Regulatory / customer requirements (Lineman, Electrician, Inspector).
• Vehicle type (may require 4x4 access).
• Tools and equipment required.
• Specialist requirements.

Our Controller then allocates the task to the closest operator meeting the task requirements and qualifications. That operator will respond to the job. At all times an employee with a suitably equipped vehicle will be available to respond in a timely manner to any form of request. This may include faults, power failures, no hot water or an electrical installation job.

Any other vehicle may be used when the closest operator is committed to another request and /or an unforeseen event has occurred that may cause an immediate threat to safety or an undue inconvenience to the customer. This may also include the company Management responding from the office if necessary.

Internal Infrastructure

Paradise Powers office is staffed from 0800hrs 1600hrs, Monday Friday.

Weekends and Public holidays, Paradise Power switch the control room to call centre who in turn can send queries and jobs to the appropriate on call technician.

Our Fault Staff cover strategic areas between 0800 1630 hours, and outside these hours, including weekends and public holidays, we have both a fault man and an electrical inspector available at all times.